Privacy Policy

Last updated: February 7, 2026

1. Introduction

Crowdsauce Ltd ("we", "our", "us") operates hypecircle, a ticketing and ambassador platform. hypecircle is a trading name of Crowdsauce Ltd, 128 City Road, London, EC1V 2NX. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email, name, date of birth, phone number
  • Payment Information: Processed securely by Stripe (we never store card details)
  • Profile Information: Optional profile picture, preferences
  • Event Information: For promoters - event details, images, descriptions

2.2 Automatically Collected Information

  • Location Data: IP address, city, country (via IPAPI)
  • Device Information: Browser type, device type, operating system
  • Usage Data: Pages viewed, links clicked, time spent on pages
  • Cookies: For authentication, preferences, and analytics

2.3 Analytics & Tracking

We use the following third-party services to understand how users interact with our Platform:

  • Google Analytics: Website traffic and user behavior
  • Meta Pixel: Advertising and conversion tracking
  • TikTok Pixel: Advertising and conversion tracking
  • IPAPI: Geographic location for event analytics

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Platform
  • Process ticket purchases and payments
  • Track ambassador referrals and award points
  • Send transactional emails (order confirmations, tickets)
  • Send promotional emails (if you've opted in)
  • Improve our services and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Information Sharing

4.1 With Event Promoters

When you purchase tickets, we share your contact information with the event promoter only if you explicitly consent during checkout. This allows promoters to send you event updates.

4.2 With Service Providers

We share data with trusted service providers who help us operate the Platform:

  • Stripe: Payment processing (required for purchases)
  • Supabase: Database and authentication
  • Resend: Email delivery
  • IPAPI: Location services

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or to protect our rights, prevent fraud, or ensure user safety.

5. Cookies & Tracking Technologies

We use cookies for:

  • Essential Cookies: Authentication, security (cannot be disabled)
  • Analytics Cookies: Google Analytics, Meta Pixel, TikTok Pixel (require consent)
  • Referral Tracking: Ambassador referral attribution (30-day expiry)

You can control cookie preferences through our cookie consent banner. Note that disabling cookies may limit Platform functionality.

6. Your Rights (GDPR)

If you are in the EU/UK, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain data processing
  • Restriction: Request limited processing of your data

To exercise these rights, email hello@underpass.events.

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide services
  • Required by law (e.g., tax records for 7 years)

When you delete your account, we permanently erase your personal data within 30 days, except where retention is required by law.

8. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • Regular security audits
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

The Platform is not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a minor, contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

Crowdsauce Ltd (trading as hypecircle)
128 City Road, London, EC1V 2NX
Email: hello@underpass.events
Website: underpass.events

14. Cookie Policy

What are cookies?

Cookies are small text files stored on your device. We use cookies to provide, protect, and improve the Platform.

Types of cookies we use:

Type Purpose Can Disable?
Essential Authentication, security, site functionality No
Analytics Google Analytics, usage statistics Yes
Advertising Meta Pixel, TikTok Pixel for ads Yes
Referral Ambassador referral tracking No

Managing cookies:

You can control cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may impact Platform functionality.

© 2026 Crowdsauce Ltd. All rights reserved. hypecircle is a trading name of Crowdsauce Ltd.